Translation Services Management System

The BS EN 15038 is a European standard for companies within the translation industry, which covers the essential processes for providing a translations service. It establishes and defines the translator, their technical resource and quality of service. Its aim is to outline the service a client will receive within a recognised set of procedures that are carried out to best practice. It defines the aspects of:

  • Commissioning work and translation
  • Proof read and review
  • Contractual requirement and project management
  • Traceability of the translation process
  • Overall quality management of the service.

Why BS EN 15038 Certification?

The BS EN 15038 standard integrates terminology used in the translation field, by creating a standard structure for translation services. It simplifies the interaction between clients and translator in terms of their contractual needs.

Benefits to our customers:

  • Increased customer confidence and it gives reassurance to our prospective clients that we follow a recognised specialist standard while under taking their translation requirements.
  • Provides assurance that we employ appropriately qualified staff – both interpreters and translators are qualified to undertake the task in a professional and effective manner to the latest industry standards.

Benefits for Tongue Tied:

  • Ability to prove our company’s capability to provide a quality service through a fully traceable system, ensuring case files are fully backed up and retrievable and that important work is not lost.
  • Increase client base by being able to tender for contracts that require a recognised management system.
  • Ensure that client cases are managed, coordinated and scrutinised for accuracy by a qualified case manager, and suitably reviewed by a qualified colleague prior to finalisation – eliminating the margin for error and / or customer complaints.